Our Process is Specifically Designed to be STRESS FREE
No Pressure. No Stress. No Hassles.
We truly do make window replacement in Cleveland simple and straightforward. It's no accident that we serve our customers with our simple process. We've thought through every step of the process so that when it's complete, you end up with high quality windows all without the stress and hassle often associated with winow contractors in Cleveland, Ohio.
A Walk Through Our Process
Our process takes 7 simple steps...
Step 1: Five Minute Quotes
When you call us we'll ask you a few questions. We give you a bit of info about our company but there is no sales pitch. We'll take a look at your home via our computer and you'll be off the phone in 5-10 minutes.
Step 2: Quote via email in 1 day
Within the first 24 hours after you contact us, we'll send you an accurate and 100% guaranteed quote. No prices changes EVER. You take as much time as you need to decide. We will never pressure you to buy.
Step 3: A follow up email about our service and products
We send you some additional information to aid you in making the most informed decision possible. We send you links to our product videos and sales process. We'll also send you links to some past customer reviews.
Step 4: Set up install
Once we agree on your best time to have us install your windows we'll send you an email confirmation that outlines what you can expect and what, if any, preparations you should make.
We'll include the contact info of our installation manager so there is no confusion on the day of your installation.
Step 5: Installation Day
On the day of installation, our install manager will introduce himself and check if you have any questions before work commences.
We strive to communication with our customers throughout the entire process.
Step 6: Provide Feedback
We value your feedback and want to know what you think during and after your installation. We care about every detail and want to ensure that you get the best experience and product. If we happen to overlook something, even if it seems small, we want to know.
Step 7: Once the Job is complete, we'll arrange for payment
As part of our process, we never ask for a down payment or deposit of any kind. Yes, you heard that right. We will only accept your payment AFTER we've successfully installed your windows and you are happy. That's the Zen way!
And, our Lifetime Warranty is the best in the business so you can rest easy knowing we've got you covered.
Maximum accountability and stress free service is our mission. If we are your kind of company, please give us a call.